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Properties

Steps (8) arrow_drop_up arrow_drop_down
Apply for water connection  (2) expand_more expand_less
Receive an offer to sign the Connection Contract  (1) expand_more expand_less
Submit the signed Connection Contract and payment receipt to the Provider  (2) expand_more expand_less
Receive an offer to sign Service Delivery Contract  (1) expand_more expand_less
Submit the signed Service Delivery Contract and payment receipt to the Provider  (2) expand_more expand_less

8
Submit the documents to the Provider
(last modified: 25/02/2020)

Time frame ( in detail )

Waiting time until next step

10 mn  -  20 mn
0.5 day  -  5 days

Contact details

Entity in charge

“Veolia Djur” CJSC

Abovyan St., 66a Building , Yerevan 0025
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions: Google maps

Unit in charge

ANY CUSTOMER SERVICE CENTER

Mon: 09:00 - 18:00
Tue: 09:00 - 18:00
Wed: 09:00 - 18:00
Thu: 09:00 - 18:00
Fri: 09:00 - 18:00

Person in charge

CUSTOMER SERVICE CENTER EMPLOYEE

List of Customer Service Offices List of Customer Service Offices

Expected results

Service Delivery Contract (“Veolia Djur” CJSC)

Requirements

1. Service Delivery Contract (“Veolia Djur” CJSC)
Service Delivery Contract (“Veolia Djur” CJSC) (Simple copy)
2. 01 - Libre deuda de patente
Payment receipt from bank

Time frame

Within 5 business days (within 2 business days in case of Yerevan) from the day of signing the Contract, the Utility Provider starts proving its services to the subscriber.
Waiting time in queue: Min.   5mn - Max.  10mn
Attention at counter: Min.   5mn - Max.   10mn
Waiting time until next step: Min.   0.5 day - Max.   5 days

Legal justification

1. Public Services Regulatory Commission (PSRC) decision N378-N as of 30.11.2016 (ARM)
Public Services Regulatory Commission (PSRC) decision N378-N as of 30.11.2016 (ARM)
2. Public Services Regulatory Commission (PSRC) decision N379-N as of 30.11.2016 (ARM)
Public Services Regulatory Commission (PSRC) decision N379-N as of 30.11.2016 (ARM)

Additional information

The applicant, within 30 days upon receiving 2 copies of the Service Delivery Contract from the Provider, the applicant should sign the contract, make the payment for the remaining connection fee based on the final calculations and then submit the 1 copy of the contract and payment receipt to the Provider.

In case of failure to submit the documents to the Provider within the prescribed time period, the offer of signing the Service Delivery Contract will be rejected by the Provider.

After signing the Service Delivery Contract and paying the total amount of the connection fee, the applicant becomes a subscriber to the services of the Utility Provider.

Recourse: “Veolia Djur” CJSC

Entity in charge

“Veolia Djur” CJSC

Abovyan St., 66a Building , Yerevan 0025
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions: Google maps

Unit in charge

Call Center of “Veolia Djur” CJSC

Person in charge

Nune Mesropyan

Head of Call Center
Tel: 0800-00185 / 1-85
Email: nune.mesropyan@vjur.am
Call Center Working Hours Call Center Working Hours
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