Steps (8)
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Apply for water connection
(2)
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Receive an offer to sign the Connection Contract
(1)
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Submit the signed Connection Contract and payment receipt to the Provider
(2)
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Receive an offer to sign Service Delivery Contract
(1)
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Submit the signed Service Delivery Contract and payment receipt to the Provider
(2)
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5
Submit the documents to the Provider
(last modified: 25/02/2020)
(last modified: 25/02/2020)
Time frame ( in detail ) |
Waiting time until next step |
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Contact details
Entity in charge
“Veolia Djur” CJSC
Abovyan St., 66a Building, Yerevan 0025
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions: Google maps
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions: Google maps
Unit in charge
ANY CUSTOMER SERVICE CENTER
| Mon: | 09:00 - 18:00 |
| Tue: | 09:00 - 18:00 |
| Wed: | 09:00 - 18:00 |
| Thu: | 09:00 - 18:00 |
| Fri: | 09:00 - 18:00 |
List of Customer Service Offices
Requirements
1.
Connection Contract (“Veolia Djur” CJSC) (Simple copy)
2.
Payment receipt from bank
Time frame
After the applicant signs the Connection Contract, the maximum period of time for receiving Service Delivery Contract shall not exceed 60 business days.
If the length of the new system of water supply or sewer systems separately exceeds 500 meters and (or) a pumping station is required, the maximum period of time for receiving Service Delivery Contract shall not exceed 120 business days.
The applicant and Utility Provider may fix different time frame in the Connection Contract for Service Delivery Contract.
Waiting time in queue:
Min. 5mn
- Max. 10mn
Attention at counter:
Min. 5mn
- Max. 15mn
Waiting time until next step:
Max. 60 days
Legal justification
1.
Public Services Regulatory Commission (PSRC) decision N378-N as of 30.11.2016 (ARM)
Additional information
The applicant, within 30 days upon receiving 2 copies of Connection Contract from the Provider, the should sign the contract, pay 80% of connection fee fixed in the contract and then submit the 1 copy of the Contract and payment receipt to the Provider.
In case of failure to submit the documents to the Provider within the prescribed time period, the offer of signing a Connection Contract will be rejected by the Provider.
After receiving the Connection Contract and 80% prepayment, the Utility Provider starts construction works for the new water system within prescribed time frame.
Recourse: “Veolia Djur” CJSC
Entity in charge
“Veolia Djur” CJSC
Abovyan St., 66a Building, Yerevan 0025
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions: Google maps
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions: Google maps
Person in charge
Nune Mesropyan
Call Center Working Hours
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