Summary

Preview & Print

Properties

Print the full procedure

Print selected step:

Include recourse information

"Certification sheet" format

Steps (8)

Apply for water connection (2)

1 Pay the application fee in a bank

2 Submit the application

Receive an offer to sign the Connection Contract (1)

3 Receive an offer to sign the Connection Contract

Submit the signed Connection Contract and payment receipt to the Provider (2)

4 Pay in a bank

5 Submit the documents to the Provider

Receive an offer to sign Service Delivery Contract (1)

6 Receive an offer to sign Service Delivery Contract

Submit the signed Service Delivery Contract and payment receipt to the Provider (2)

7 Pay in a bank

8 Submit the documents to the Provider

5

Submit the documents to the Provider
(last modified: 25/02/2020)

Time frame ( in detail )

Waiting time until next step

10 mn - 25 mn

- 60 days

Contact details

Entity in charge

“Veolia Djur” CJSC

Abovyan St., 66a Building , Yerevan 0025
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions: Google maps

Unit in charge

ANY CUSTOMER SERVICE CENTER

Mon:	09:00 - 18:00
Tue:	09:00 - 18:00
Wed:	09:00 - 18:00
Thu:	09:00 - 18:00
Fri:	09:00 - 18:00

Person in charge

CUSTOMER SERVICE CENTER EMPLOYEE

List of Customer Service Offices

Expected results

Notification Paper

Requirements

Connection Contract (“Veolia Djur” CJSC) (Simple copy)

Payment receipt from bank

Time frame

After the applicant signs the Connection Contract, the maximum period of time for receiving Service Delivery Contract shall not exceed 60 business days.

If the length of the new system of water supply or sewer systems separately exceeds 500 meters and (or) a pumping station is required, the maximum period of time for receiving Service Delivery Contract shall not exceed 120 business days.

The applicant and Utility Provider may fix different time frame in the Connection Contract for Service Delivery Contract.

Waiting time in queue: Min. 5mn - Max. 10mn

Attention at counter: Min. 5mn - Max. 15mn

Waiting time until next step: Max. 60 days

Legal justification

Public Services Regulatory Commission (PSRC) decision N378-N as of 30.11.2016 (ARM)

Additional information

The applicant, within 30 days upon receiving 2 copies of Connection Contract from the Provider, the should sign the contract, pay 80% of connection fee fixed in the contract and then submit the 1 copy of the Contract and payment receipt to the Provider.

In case of failure to submit the documents to the Provider within the prescribed time period, the offer of signing a Connection Contract will be rejected by the Provider.

After receiving the Connection Contract and 80% prepayment, the Utility Provider starts construction works for the new water system within prescribed time frame.