1. Signing subscription contracts with Utility providers
  2. Getting Water Connection
Summary print

Preview & Print

Properties

Steps (8) arrow_drop_up arrow_drop_down
Apply for water connection  (2) expand_more expand_less
Receive an offer to sign the Connection Contract  (1) expand_more expand_less
Submit the signed Connection Contract and payment receipt to the Provider  (2) expand_more expand_less
Receive an offer to sign Service Delivery Contract  (1) expand_more expand_less
Submit the signed Service Delivery Contract and payment receipt to the Provider  (2) expand_more expand_less

5
Submit the documents to the Provider
(last modified: 25/02/2020)

Time frame ( in detail )

Waiting time until next step

10 mn  -  25 mn
 -  60 days

Contact details

Entity in charge

“Veolia Djur” CJSC

Abovyan St., 66a Building, Yerevan 0025
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions: Google maps

Unit in charge

ANY CUSTOMER SERVICE CENTER

Mon: 09:00 - 18:00
Tue: 09:00 - 18:00
Wed: 09:00 - 18:00
Thu: 09:00 - 18:00
Fri: 09:00 - 18:00

Person in charge

CUSTOMER SERVICE CENTER EMPLOYEE

List of Customer Service Offices List of Customer Service Offices

Expected results

Notification Paper

Requirements

1. Connection Contract (“Veolia Djur” CJSC)
Connection Contract (“Veolia Djur” CJSC) (Simple copy)
2. 01 - Libre deuda de patente
Payment receipt from bank

Time frame

After the applicant signs the Connection Contract, the maximum period of time for receiving Service Delivery Contract shall not exceed 60 business days.

If the length of the new system of water supply or sewer systems separately exceeds 500 meters and (or) a pumping station is required, the maximum period of time for receiving Service Delivery Contract shall not exceed 120 business days.

The applicant and Utility Provider may fix different time frame in the Connection Contract for Service Delivery Contract.

Waiting time in queue: Min.   5mn - Max.  10mn
Attention at counter: Min.   5mn - Max.   15mn
Waiting time until next step: Max.   60 days

Legal justification

1. Public Services Regulatory Commission (PSRC) decision N378-N as of 30.11.2016 (ARM)
Public Services Regulatory Commission (PSRC) decision N378-N as of 30.11.2016 (ARM)

Additional information

The applicant, within 30 days upon receiving 2 copies of Connection Contract from the Provider, the should sign the contract, pay 80% of connection fee fixed in the contract and then submit the 1 copy of the Contract and payment receipt to the Provider.

In case of failure to submit the documents to the Provider within the prescribed time period, the offer of signing a Connection Contract will be rejected by the Provider.

After receiving the Connection Contract and 80% prepayment, the Utility Provider starts construction works for the new water system within prescribed time frame.

Recourse: “Veolia Djur” CJSC

Entity in charge

“Veolia Djur” CJSC

Abovyan St., 66a Building, Yerevan 0025
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions: Google maps

Unit in charge

Call Center of “Veolia Djur” CJSC

Call Center in Yerevan and Regions works 24 hours

Person in charge

Nune Mesropyan

Head of Call Center
Tel: 0800-00185 / 1-85
Email: nune.mesropyan@vjur.am
Call Center Working Hours Call Center Working Hours
Powered by eRegulations ©, a content management system developed by UNCTAD's Business Facilitation Program and licensed under Creative Commons License