1. Signing subscription contracts with Utility providers
  2. Getting Water Connection
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Properties

Steps (8) arrow_drop_up arrow_drop_down
Apply for water connection  (2) expand_more expand_less
Receive an offer to sign the Connection Contract  (1) expand_more expand_less
Submit the signed Connection Contract and payment receipt to the Provider  (2) expand_more expand_less
Receive an offer to sign Service Delivery Contract  (1) expand_more expand_less
Submit the signed Service Delivery Contract and payment receipt to the Provider  (2) expand_more expand_less

2
Submit the application
(last modified: 25/02/2020)

Time frame ( in detail )

Waiting time until next step

10 mn  -  25 mn
15 days  -  20 days

Contact details

Entity in charge

“Veolia Djur” CJSC

Abovyan St., 66a Building, Yerevan 0025
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions: Google maps

Unit in charge

ANY CUSTOMER SERVICE CENTER

Mon: 09:00 - 18:00
Tue: 09:00 - 18:00
Wed: 09:00 - 18:00
Thu: 09:00 - 18:00
Fri: 09:00 - 18:00

Person in charge

CUSTOMER SERVICE CENTER EMPLOYEE

List of Customer Service Offices List of Customer Service Offices

Expected results

Notification paper

Requirements

1. Application form for water connection
Application form for water connection
2. Extract from state register agency
Extract from state register agency
3. Certificate of ownership
Certificate of ownership
4. 01 - Libre deuda de patente
Passport of the director
5. 01 - Libre deuda de patente
Seal
6. 01 - Libre deuda de patente
Payment receipt from bank
7. 01 - Libre deuda de patente
Schematic map of the site
In case of production activities
1. Calculation of the required amount of drinking water
Calculation of the required amount of drinking water
(or quantity and composition of water to be removed)
In case of a representative
1. Power of attorney
Power of attorney
2. 01 - Libre deuda de patente
Passport
or 01 - Libre deuda de patente
National ID card

Time frame

Within 20 business days upon receiving the application, the Utility Provider prepares the estimates, technical conditions and connection contract already signed by the Provider.
Waiting time in queue: Min.   5mn - Max.  10mn
Attention at counter: Min.   5mn - Max.   15mn
Waiting time until next step: Min.   15 days - Max.   20 days

Legal justification

1. Public Services Regulatory Commission (PSRC) decision N378-N as of 30.11.2016 (ARM)
Public Services Regulatory Commission (PSRC) decision N378-N as of 30.11.2016 (ARM)

Additional information

The application for the water connection is generated on the spot by the desk officer. Before applying for the new water connection the applicant should have already paid the fee for the application and prepared all the required documents.

The applicant have an opportunity to apply for the water connection and ,at the same time, order constructions works not from "Veolia Djur" CJSC but from other licensed companies. After the particular company finishes the construction works, the applicant should present various documents to "Veolia Djur" CJSC concerning the construction and then, if the documents get approved, get water connection.

Recourse: “Veolia Djur” CJSC

Entity in charge

“Veolia Djur” CJSC

Abovyan St., 66a Building, Yerevan 0025
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions: Google maps

Unit in charge

Call Center of “Veolia Djur” CJSC

Call Center in Yerevan and Regions works 24 hours

Person in charge

Nune Mesropyan

Head of Call Center
Tel: 0800-00185 / 1-85
Email: nune.mesropyan@vjur.am
Call Center Working Hours Call Center Working Hours
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