Summary print

Preview & Print

Properties

Steps (8) arrow_drop_up arrow_drop_down
Apply for water connection  (2) expand_more expand_less
Receive an offer to sign the Connection Contract  (1) expand_more expand_less
Submit the signed Connection Contract and payment receipt to the Provider  (2) expand_more expand_less
Receive an offer to sign Service Delivery Contract  (1) expand_more expand_less
Submit the signed Service Delivery Contract and payment receipt to the Provider  (2) expand_more expand_less

6
Receive an offer to sign Service Delivery Contract
(last modified: 25/02/2020)

Waiting time until next step

 -  30 days

Contact details

Entity in charge

“Veolia Djur” CJSC

Abovyan St., 66a Building , Yerevan 0025
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions: Google maps

Unit in charge

ANY CUSTOMER SERVICE CENTER

Mon: 09:00 - 18:00
Tue: 09:00 - 18:00
Wed: 09:00 - 18:00
Thu: 09:00 - 18:00
Fri: 09:00 - 18:00

Person in charge

CUSTOMER SERVICE CENTER EMPLOYEE

List of Customer Service Offices List of Customer Service Offices

Expected results

Service Delivery Contract (“Veolia Djur” CJSC)

Time frame

After completion of construction works and final calculations, the applicant receives an offer to sign 2 copies of Service Delivery Contract and pay the remaining connection fee.

The Applicant should submit to the Provider one copy of the signed Contract within 30 days after receiving it, together with a copy of the payment receipt of the unpaid part of the connection fee.

Waiting time until next step: Max.   30 days

Legal justification

1. Public Services Regulatory Commission (PSRC) decision N378-N as of 30.11.2016 (ARM)
Public Services Regulatory Commission (PSRC) decision N378-N as of 30.11.2016 (ARM)
2. Public Services Regulatory Commission (PSRC) decision N379-N as of 30.11.2016 (ARM)
Public Services Regulatory Commission (PSRC) decision N379-N as of 30.11.2016 (ARM)

Additional information

Within 60 to 120 business days (depending on construction works) , after receiving the Connection Contract and payment receipt of 80% prepayment of connection fee, the Utility Provider conducts the construction works, makes the final calculations and prepares an offer for signing 2 copies of the Service Delivery Contract, which is already signed by the Provider.

The applicant receives the documents by post or can visit any Service Center and receive the above mentioned documents in hand.

Recourse: “Veolia Djur” CJSC

Entity in charge

“Veolia Djur” CJSC

Abovyan St., 66a Building , Yerevan 0025
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions: Google maps

Unit in charge

Call Center of “Veolia Djur” CJSC

Person in charge

Nune Mesropyan

Head of Call Center
Tel: 0800-00185 / 1-85
Email: nune.mesropyan@vjur.am
Call Center Working Hours Call Center Working Hours
Powered by eRegulations ©, a content management system developed by UNCTAD's Business Facilitation Program and licensed under Creative Commons License