Summary

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"Certification sheet" format

Steps (8)

Apply for water connection (2)

1 Pay the application fee in a bank

2 Submit the application

Receive an offer to sign the Connection Contract (1)

3 Receive an offer to sign the Connection Contract

Submit the signed Connection Contract and payment receipt to the Provider (2)

4 Pay in a bank

5 Submit the documents to the Provider

Receive an offer to sign Service Delivery Contract (1)

6 Receive an offer to sign Service Delivery Contract

Submit the signed Service Delivery Contract and payment receipt to the Provider (2)

7 Pay in a bank

8 Submit the documents to the Provider

6

Receive an offer to sign Service Delivery Contract
(last modified: 25/02/2020)

Expected results
Legal justification

Waiting time until next step

- 30 days

Contact details

Entity in charge

“Veolia Djur” CJSC

Abovyan St., 66a Building, Yerevan 0025
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions:

Unit in charge

ANY CUSTOMER SERVICE CENTER

Mon:	09:00 - 18:00
Tue:	09:00 - 18:00
Wed:	09:00 - 18:00
Thu:	09:00 - 18:00
Fri:	09:00 - 18:00

Person in charge

CUSTOMER SERVICE CENTER EMPLOYEE

List of Customer Service Offices

Expected results

Service Delivery Contract (“Veolia Djur” CJSC)

Time frame

After completion of construction works and final calculations, the applicant receives an offer to sign 2 copies of Service Delivery Contract and pay the remaining connection fee.

The Applicant should submit to the Provider one copy of the signed Contract within 30 days after receiving it, together with a copy of the payment receipt of the unpaid part of the connection fee.

Waiting time until next step: Max. 30 days

Legal justification

Public Services Regulatory Commission (PSRC) decision N378-N as of 30.11.2016 (ARM)

Public Services Regulatory Commission (PSRC) decision N379-N as of 30.11.2016 (ARM)

Additional information

Within 60 to 120 business days (depending on construction works) , after receiving the Connection Contract and payment receipt of 80% prepayment of connection fee, the Utility Provider conducts the construction works, makes the final calculations and prepares an offer for signing 2 copies of the Service Delivery Contract, which is already signed by the Provider.

The applicant receives the documents by post or can visit any Service Center and receive the above mentioned documents in hand.