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Steps (8) arrow_drop_up arrow_drop_down
Apply for water connection  (2) expand_more expand_less
Receive an offer to sign the Connection Contract  (1) expand_more expand_less
Submit the signed Connection Contract and payment receipt to the Provider  (2) expand_more expand_less
Receive an offer to sign Service Delivery Contract  (1) expand_more expand_less
Submit the signed Service Delivery Contract and payment receipt to the Provider  (2) expand_more expand_less

3
Receive an offer to sign the Connection Contract
(last modified: 25/02/2020)

Waiting time until next step

 -  30 days

Contact details

Entity in charge

“Veolia Djur” CJSC

Abovyan St., 66a Building , Yerevan 0025
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions: Google maps

Unit in charge

ANY CUSTOMER SERVICE CENTER

Mon: 09:00 - 18:00
Tue: 09:00 - 18:00
Wed: 09:00 - 18:00
Thu: 09:00 - 18:00
Fri: 09:00 - 18:00

Person in charge

CUSTOMER SERVICE CENTER EMPLOYEE

List of Customer Service Offices List of Customer Service Offices

Expected results

Connection Contract (“Veolia Djur” CJSC)
Estimates
Technical Conditions

Time frame

The applicant, within 30 days upon receiving 2 copies of Connection Contract from the Provider, the should sign the contract, pay 80% of connection fee fixed in the contract and then submit the 1 copy of the contract and payment receipt to the Provider.
Waiting time until next step: Max.   30 days

Legal justification

1. Public Services Regulatory Commission (PSRC) decision N378-N as of 30.11.2016 (ARM)
Public Services Regulatory Commission (PSRC) decision N378-N as of 30.11.2016 (ARM)

Additional information

Within 20 business days upon receiving the application, the Utility Provider prepares the estimates, technical conditions and an offer for signing 2 copies of Connection Contract, which is already signed by the Provider.

The applicant receives the documents by post or can visit any Service Center on the 20th business day after submitting the application and receive the above mentioned documents in hand.

Recourse: “Veolia Djur” CJSC

Entity in charge

“Veolia Djur” CJSC

Abovyan St., 66a Building , Yerevan 0025
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions: Google maps

Unit in charge

Call Center of “Veolia Djur” CJSC

Person in charge

Nune Mesropyan

Head of Call Center
Tel: 0800-00185 / 1-85
Email: nune.mesropyan@vjur.am
Call Center Working Hours Call Center Working Hours
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