Summary

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"Certification sheet" format

Steps (8)

Apply for water connection (2)

1 Pay the application fee in a bank

2 Submit the application

Receive an offer to sign the Connection Contract (1)

3 Receive an offer to sign the Connection Contract

Submit the signed Connection Contract and payment receipt to the Provider (2)

4 Pay in a bank

5 Submit the documents to the Provider

Receive an offer to sign Service Delivery Contract (1)

6 Receive an offer to sign Service Delivery Contract

Submit the signed Service Delivery Contract and payment receipt to the Provider (2)

7 Pay in a bank

8 Submit the documents to the Provider

3

Receive an offer to sign the Connection Contract
(last modified: 25/02/2020)

Expected results
Legal justification

Waiting time until next step

- 30 days

Contact details

Entity in charge

“Veolia Djur” CJSC

Abovyan St., 66a Building, Yerevan 0025
Tel: +374-11-300185
Email: office@yerevandjur.am
Website: https://www.veolia.am/en
Directions:

Unit in charge

ANY CUSTOMER SERVICE CENTER

Mon:	09:00 - 18:00
Tue:	09:00 - 18:00
Wed:	09:00 - 18:00
Thu:	09:00 - 18:00
Fri:	09:00 - 18:00

Person in charge

CUSTOMER SERVICE CENTER EMPLOYEE

List of Customer Service Offices

Expected results

Connection Contract (“Veolia Djur” CJSC)

Estimates

Technical Conditions

Time frame

The applicant, within 30 days upon receiving 2 copies of Connection Contract from the Provider, the should sign the contract, pay 80% of connection fee fixed in the contract and then submit the 1 copy of the contract and payment receipt to the Provider.

Waiting time until next step: Max. 30 days

Legal justification

Public Services Regulatory Commission (PSRC) decision N378-N as of 30.11.2016 (ARM)

Additional information

Within 20 business days upon receiving the application, the Utility Provider prepares the estimates, technical conditions and an offer for signing 2 copies of Connection Contract, which is already signed by the Provider.

The applicant receives the documents by post or can visit any Service Center on the 20th business day after submitting the application and receive the above mentioned documents in hand.